As stated in our refund policy, which you can find here, we operate under a strict return-refund policy. This policy is in place because we provide third-party shipping services, facilitating transactions between our users and courier companies. While we understand that situations may arise where a refund seems necessary, it's important to note that once a transaction is made through our platform, the funds are immediately forwarded to the courier company to secure the shipping service. Due to the nature of our business model, we are unable to refund these amounts once they have been processed. However, I want to assure you that our team is committed to providing the best possible service and support. If you have any concerns or issues with your shipment, please don't hesitate to reach out to us. We're here to assist you in any way we can, whether it's tracking your shipment, resolving any delivery issues, or addressing any questions you may have about our services. Thank you for your understanding and for choosing Shipxpost for your shipping needs. If you have any further questions or require assistance, please feel free to contact us anytime.