Frequently
Asked Questions

Find answers to common questions about shipping, fulfillment, and our services. Can't find what you're looking for? Contact our support team for assistance.

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ShipXPost FAQ Help Center

Shipping
Related Questions

Common questions about our shipping services, delivery timelines, and tracking information.

Delivery times vary based on the courier partner and destination. Standard domestic shipping typically takes 3 to 7 business days, while express options are available for faster delivery. International shipping can take 7 to 21 business days depending on the destination country.

You can track your shipment in real time through your ShipXPost dashboard. We also send automated email and SMS notifications at every major milestone. Simply use the tracking number provided in your shipping confirmation email to check the current status.

We partner with all major shipping carriers including Delhivery, Ecom Express, Ekart Logistics, DHL, FedEx, and many more. Our smart algorithm automatically selects the best carrier based on price, delivery speed, and destination.

We work closely with our carrier partners to resolve any shipping issues. In case of lost or damaged packages, please contact our support team within 7 days of the expected delivery date. We'll initiate an investigation and help you file a claim with the carrier.

Fulfillment
Related Questions

Questions about order processing, inventory management, and fulfillment services.

Our fulfillment service includes inventory storage, order processing, picking, packing, and shipping. Simply send your inventory to our fulfillment centers, and we'll handle everything from receiving orders to delivering them to your customers.

Yes! We offer seamless integration with all major eCommerce platforms including Shopify, WooCommerce, Magento, Amazon, Flipkart, and others. Once connected, orders automatically sync to your ShipXPost dashboard for processing.

We have fulfillment centers strategically located across major Indian cities including Delhi, Mumbai, Bangalore, Chennai, Kolkata, and Hyderabad. This allows for faster delivery times and reduced shipping costs.

We offer comprehensive returns management. When a customer initiates a return, we coordinate pickup with our carrier partners, inspect the returned item at our fulfillment center, and update your inventory. You can set custom return policies through your dashboard.

General
Questions

General inquiries about pricing, account management, and platform features.

We offer a transparent pricing model with no hidden fees. There's no setup cost or monthly subscription fee. You only pay for the shipping services you use. Shipping rates vary based on weight, dimensions, destination, and chosen carrier.

No, there's no minimum order requirement. You can start shipping with just one order. Our platform is designed to scale with your business, whether you're shipping 1 order per month or 10,000 orders per day.

Creating an account is simple and free. Click the "Sign Up" button on our website, fill in your business details, verify your email, and you're ready to start shipping. The entire process takes less than 5 minutes.

We accept multiple payment methods including credit/debit cards, net banking, UPI, and wallet payments. For business accounts, we also offer invoice based payments with flexible credit terms based on your shipping volume.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help you 7 days a week.

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