General
FAQ
What is General FAQ?A frequently asked questions page—or an FAQ page for short—is a key part of a knowledge base because it addresses your customers' most common questions and is useful at all stages of the customer journey. FAQs start with a question and then provide a concise answer.
What are basic FAQ questions?What is General FAQ? It is a collection of common questions and answers not specific to a product, feature, or service. They usually cover payment policies, how to contact customer support, and refund policies.
How do you make a simple FAQ?Use simple language and avoid technical jargon. Organize questions into categories to make it easier for users to find the information they're looking for. Common categories might include "Product Information," "Shipping and Delivery," "Payment and Pricing," "Returns and Refunds," and "Account and Support."
Why is FAQ good?It's a great way to provide information in a concise and easy-to-understand format. Plus, an FAQ page can help to improve your customer service and reduce the number of support calls or emails that you receive.